Most users experience some level of relief within the first few minutes of using our wellness devices. Immediate comfort is common as heat, EMS signals, or massage movements begin relaxing tight muscles and improving blood flow. Short sessions of 5–20 minutes often reduce stiffness and improve movement. For chronic or recurring pain, consistent daily use for 5–14 days typically provides long-lasting improvement. Relief time may vary based on the type of discomfort, severity, and how regularly the device is used.

Yes — EMS (Electrical Muscle Stimulation) is safe when used as instructed. All Plazoid EMS devices are designed with preset safety limits, controlled intensity levels, and auto shut-off timers to ensure a comfortable experience. EMS uses low-frequency electrical pulses that mimic natural muscle activity, helping reduce tension and improve circulation.

EMS should not be used by individuals who are pregnant, have a pacemaker, implanted medical devices, heart conditions, or open skin wounds. When in doubt, consult your healthcare professional before use.

Yes — we accept returns within 15 days for items that are unopened, unused, and in their original packaging. This policy ensures hygiene and safety for all customers.

Opened electronic items may qualify for warranty repair or replacement, depending on the issue. Most Plazoid wellness products include a 1-year manufacturing warranty covering defects.

To initiate a return or warranty request, please contact our support team at: shop.plazoid@gmail.com.